Participate in discussing timely and pertinent issues that affect your company and other companies in the community. Hear the facts from relevant experts, then make educated business decisions.
Life is Different for Stage 2 Small Business Leaders:
Overcoming Your Company’s Growing Pains
Thursday, January 27th, 2011
8:30 am – Noon
Walsh College Novi Campus
41500 Gardenbrook Road
If you’re like most Stage 2 small business leaders – those who have achieved a level of success and sustainability and are now working to grow or overcome stagnation – you’re finding that much of what used to make you successful doesn’t work so well anymore. It takes a new mindset to solve the challenges and increased complexity of Stage 2. If this describes your situation, we encourage you to attend our next Hot Topic session, an interactive half-day workshop led by Dave Haviland and Randy Albert of WI Leadership Center sponsor Phimation Strategy Group, an Ann Arbor-based management consulting firm specializing in the professional and organizational challenges facing Stage 2 companies.
Take advantage of Dave and Randy’s 50 years of combined experience in management and consulting to equip yourself with new ways to think about managing and leading in Stage 2. You’ll also have the opportunity to interact with other Stage 2 business owners and learn from their best practices. Tickets are free for members and sponsors, $45 for alumni and partners and $90 for all others. Register here.
Design the Perfect Customer Experience:
Develop nonnegotiable behaviors and experiences that increase sales and lead to more profitable customer relationships
Partner Event with EO Detroit
Thursday, February 10, 2011
Registration: 8 a.m.
Program Start: 8:30 a.m.
Walsh Institute members and sponsors register here.
EO Detroit members register here.
Every customer goes through a series of typical touchpoints with your company. At each touchpoint, customers interact with your people, products, and/or services in ways that lead them to have a good, bad, or indifferent experience. The best way to ensure more valuable and profitable customer relationships is to thoughtfully design the experience, train employees on how to do it, and ensure accountability throughout your company. Presented by Gregg Lederman, Managing Partner, Brand Integrity Inc.
This workshop is ideal for leaders and their supporting teams. Bring up to 2 – 5 people from your company and expect a strategic and productive learning experience focused on driving sales and profits. Attendees will walk away knowing:
* How to strategically lay out and prioritize customer experience touchpoints.
* How to design a customer and or sales experience with non-negotiable behaviors that can be immediately implemented and tracked.
* Ways to engage and motivate all employees to consistently “outbehave the competition” by delivering more consistent, profitable customer experiences.
Upon registration, participants will be asked to invest five minutes to take the complimentary Achieving Brand Integrity® Assessment. This unique behavior-based assessment will help you investigate your work culture and its impact on employee productivity, customer experiences and your overall profitability.
Tickets are $45 for Walsh alumni and partners; $90 for all others. To register by phone call 248-823-1392 or by credit card on our secure site. Register here.
Human Resources Overload: Practical Advice and Proven Solutions
Thursday, March 10, 2011
8 a.m. to 2 p.m.
Overwhelmed with human resource issues? You are not alone. Whether it be wellness plan initiatives, legal compliance, employee retention in an almost post-recession climate, succession planning, or benefit programs that really work, the list of human resource issues facing employers today seems endless. Organizations that get caught up with all these issues often lose focus on their true business mission or objective.
Although there are many opinions and theories on these topics, practical advice and proven solutions are too rare. Not anymore! The Walsh Institute Leadership Center is presenting HRO: PAPS. The program offers six hours packed full of information and education to address the issues facing your company. Join us on March 10, 2011 for practical advice and proven solutions from some of the industry’s most astute leaders. Nancy Scarlet, Director of Human Resources for Oakland County, and Lee Meadows, (pictured right) Walsh College professor and author, are just two of the presenters that will be openly sharing their experience and insight.
No need to be overwhelmed any longer. Tickets are free for members and sponsors, $15 for students, $45 for Walsh alumni and partners, and $90 for all others. Register here.